If you are in an emergency situation and require immediate support to reduce your risk of harm or abuse, contact the emergency services on 999 - you can ask for the police, or you can ask for an ambulance for any medical or injury related help. If you need to contact the police but cannot speak, There is an option for silent support if talking will put you in more danger.
If an incident is occurring on campus and you would like some assistance, you can contact Campus Security on the below numbers depending on which campus you are at:
- Docklands: 0208 223 5599
- Stratford: 0208 223 4073
- USS: 0208 223 7888
Support at UEL
Independent Sexual Domestic Violence Advisor (ISDVA)
- The ISDVA service is an independent and confidential support service available to UEL students who have experienced domestic abuse and/or sexual misconduct.
- The service is also available to members of the university community (including academic and support staff) who need advice whilst supporting a student.
- Email: isdva@uel.ac.uk
Student Wellbeing Team (students)
- The University’s Wellbeing Team provides further support and information on mental health and wellbeing.
- Email: wellbeing@uel.ac.uk
Student Assistance Programme- Spectrum.Life
- The Student Assistance Programme is a free, confidential counselling and wellbeing support service available 24/7, 365 days a year. It is designed to help you deal with personal or student-related problems.
- Phone free 24-hour confidential helpline: 0800 031 8227
External support:
Hestia – Domestic Abuse Service (Newham)
- Provides refuge accommodation, advocacy, and emotional support for women and children experiencing domestic abuse. They also offer community-based IDVA services and floating support in Newham.
- Runs the Tower Hamlets Domestic Abuse Service, including IDVA support, outreach, and refuge spaces. They also provide services in Barking & Dagenham and other boroughs.
- Offers specialist support for women and girls aged 11+ who have experienced sexual violence at any time in their lives. Services include advocacy, counselling, and ISVAs.
- Covers Hackney, Tower Hamlets, Newham, Waltham Forest, Redbridge, Barking & Dagenham, and Havering.
- Supports Black and minoritised women and girls affected by domestic and sexual abuse, forced marriage, and ‘honour-based’ violence. Services include refuge accommodation, counselling, and culturally sensitive support.
- 24 hour telephone helpline and services for Asian women who have experienced domestic violence, including emotional support, group work and counselling.
- Phone: 0800 0124 924 (Available in English, Hindi, Punjabi, Urdu, Gujarati, Tamil, Bengali).
National Domestic Abuse Helpline (Refuge)
- A 24-hour free and confidential helpline for women experiencing domestic abuse, staffed by fully trained support workers. Offers safety planning, emotional support, and referrals to other services.
- Phone: 0808 2000 247
- Provides free legal advice to women on domestic abuse, family law, immigration and asylum, and criminal law. Their helplines are run by women legal professionals.
- A national charity working to end domestic abuse against women and children. Offers an online chat service, Survivors’ Forum, and Live Chat. Their website also includes a directory of local services.
- A specialist organisation supporting LGBT+ people affected by domestic abuse, hate crime, and sexual violence. Offers a helpline, casework, and advocacy.
- Provides support for men experiencing domestic abuse from partners or ex-partners. Offers telephone and email support, safety planning, and emotional support.
- Phone: 0808 801 0327
- A national charity supporting victims of honour-based abuse and forced marriage. They offer a confidential helpline, safety advice, and advocacy.
- Phone: 0800 5999 247